Refund Policy

1. Overview

This Refund Policy ("Policy") governs refund requests for paid subscriptions and any other paid services offered by Petal Apps through the ApplyMantra platform (applymantra.com). This Policy is prepared in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the guidelines issued by the Reserve Bank of India (RBI) on payment processing.

By subscribing to any paid plan on ApplyMantra, you agree to this Refund Policy. Please read it carefully before making a purchase.

2. Refund Eligibility

You are eligible for a full refund in the following circumstances:

2.1 Service Not Delivered

If you were charged for a subscription but did not receive access to the paid features due to a technical error on our end, you are entitled to a full refund. This includes:

• Payment was processed but your account was not upgraded.
• Technical failure preventing access to paid features for the entire subscription period.
• Your account was suspended or terminated by us without cause during an active paid period.

2.2 Service Materially Different from Description

If the service you received is materially different from how it was described on our pricing page or in our communications at the time of purchase, you may be eligible for a refund. Examples include:

• A specific advertised feature was not available at all during the subscription period.
• The plan purchased did not include what was explicitly promised in our written marketing material.

2.3 Defective Service

If the platform suffered a significant technical defect or outage that substantially prevented you from using the service for a continuous period of 72 hours or more, and we were unable to restore the service within a reasonable time, you may be eligible for a pro-rated refund for the affected period.

2.4 First-Time Subscriber Refund Window

First-time subscribers may request a refund within 7 calendar days of their initial paid subscription, subject to the following conditions:

• Applicable only to your first subscription to any paid plan on ApplyMantra.
• The request must be submitted within 7 calendar days of the subscription start date.
• Available only to accounts that have not previously received a refund under this provision.
• Approval is at our reasonable discretion in accordance with this Policy.

2.5 Duplicate or Erroneous Charges

If you were charged more than once for the same subscription period, or if an incorrect amount was charged, you are entitled to a full refund of the excess amount.

3. Non-Refundable Situations

Refunds are generally not available in the following circumstances:

• Subscription periods already consumed (beyond the 7-day window described in Section 2.4, where applicable).
• You decided you no longer need the service after the applicable refund window has passed.
• You were unaware of all features of a plan at the time of purchase (detailed plan descriptions are available on our pricing page).
• Dissatisfaction with job search outcomes, as we do not guarantee employment or interview results.
• Accounts terminated by us due to violation of our Terms and Conditions.
• Refund requests made after 30 days from the charge date, except in cases of fraud or billing errors.
• Free plan usage — no charges, no refunds applicable.
• Currency conversion fees or bank charges imposed by your financial institution.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at support@applymantra.com with the subject line: "Refund Request – [Your Registered Email]"
2. Include the following details in your email:
   • Full name and registered email address.
   • Date of the charge.
   • Amount charged and payment method used (last 4 digits if card).
   • Reason for the refund request (be as specific as possible).
   • Any relevant screenshots or evidence supporting your request.
3. We will acknowledge your request within 48 hours (Monday–Friday, 10 AM–6 PM IST).
4. Our team will review your request and communicate a decision within 7 business days of receiving complete information.
5. Approved refunds will be processed to your original payment method within 5–7 business days of approval.

5. Refund Processing & Timeline

Refunds are processed to the original payment method used at the time of purchase. We are unable to refund to a different payment method or bank account. If the original payment method is no longer available (e.g., expired card), we will work with you to find an alternative.

Refund processing times are subject to the policies of your bank, card issuer, or payment gateway and may occasionally take longer than the timelines stated above. We are not responsible for delays caused by your financial institution.

6. Partial Refunds & Pro-Rated Amounts

In cases where a partial refund is warranted (e.g., significant platform outage affecting part of a subscription period, or a billing error for an upgrade), we calculate pro-rated refunds as follows:

Pro-rated refund = (Unused days / Total billing cycle days) × Amount paid

For example, if you paid ₹999 for a 30-day monthly subscription and 20 days remain unused at the time of a qualifying refund event, the refund would be calculated as (20/30) × ₹999 = ₹666.

Pro-rated refunds are applied at our discretion based on the nature of the qualifying event, consistent with the Consumer Protection Act, 2019.

7. Payment Failures & Duplicate Charges

7.1 Duplicate Charges

If you have been charged more than once for the same subscription period, please contact us immediately at support@applymantra.com with your payment receipts. We will verify and refund the duplicate charge within 5–7 business days.

7.2 Failed Transactions

If a payment is deducted from your account but your subscription was not activated, the amount will typically be automatically reversed by your bank within 5–7 business days. If it is not reversed within 10 business days, please contact us with your bank transaction reference number and we will investigate immediately.

7.3 Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Chargebacks initiated without contacting us first may result in suspension of your account pending investigation. We are committed to resolving legitimate disputes fairly and promptly.

8. Consumer Rights Under Indian Law

Nothing in this Refund Policy is intended to limit or exclude any rights you may have as a consumer under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, including:

• The right to receive services that conform to the description provided at the time of sale.
• The right to receive a refund for defective or deficient services.
• The right to fair and transparent pricing without hidden charges.
• The right to file a complaint with the National Consumer Helpline (1800-11-4000 / 14404) or the Consumer Dispute Redressal Commission.
• The right to approach the National Consumer Disputes Redressal Commission (NCDRC) for disputes exceeding ₹1 crore.

9. Grievance Redressal

If you are not satisfied with the resolution of your refund request, you may escalate the matter to our Grievance Officer:

Our Grievance Officer will review escalated refund disputes impartially and endeavour to provide a fair resolution within 30 days of the escalation.

10. Contact Us

For refund requests, billing queries, or any related concerns:

This Refund Policy was last updated on 8 May 2026. We reserve the right to update this Policy from time to time, with changes communicated via email and on the platform.