Cancellation Policy

1. Overview

This Cancellation Policy ("Policy") explains how to stop using paid features on ApplyMantra, developed and operated by Petal Apps, and what happens to your Mantras, billing, and data when you do. ApplyMantra does not offer recurring subscriptions — all paid access is purchased as one-time Mantra packs, so there is no auto-renewing plan to cancel. This Policy is designed to be compliant with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

We believe in giving you full control. You can stop buying at any time without penalty, and we do not charge any cancellation or closure fees.

This Policy should be read in conjunction with our Refund Policy, Terms and Conditions, and Privacy Policy.

2. Stopping & Managing Your Purchases

Because ApplyMantra has no recurring subscription, there is nothing you need to cancel to stop being charged — you are only ever charged when you actively choose to buy a Mantra pack. If you simply stop buying, no further charges will ever be made. The options below cover the actions you may still want to take.

Stop buying (no action needed)

Do nothing. You will not be charged again automatically. Your remaining Mantras stay valid until their expiry date, and once they are used or expire your account reverts to the free plan.

Request a refund

If you are within the 7-day first-purchase window or another eligible situation, email support@applymantra.com with the subject line: "Refund Request – [Your Registered Email]". Refunds are governed by our Refund Policy.

Manage your Mantras

Sign in and open the Billing page to see your current Mantra balance, expiry date, available packs, and full purchase history. You can also reach our support team via the in-app chat (Monday–Friday, 10 AM–6 PM IST) with any billing question.

Delete your account

To permanently remove your account and personal data, follow the steps in Section 6.

3. What Happens When You Stop

Because there is no billing cycle, stopping has no "effective date" — you keep whatever Mantras you have already bought until they are used or reach their expiry. The table below summarises what happens in common situations:

You will never be charged for a "next cycle", because there is no recurring billing. Jobs you have already moved into your Pipeline keep their unlocked AI features for one year from the date you moved them, even after your Mantra balance reaches zero.

If you change your mind shortly after buying a pack, please refer to our Refund Policy for the 7-day first-purchase window and other eligible situations.

4. After Your Mantras Lapse

4.1 Access to Features

When your paid Mantras are used up or expire, your account automatically returns to the free plan. This means:

• Actions that cost Mantras — running new searches and moving new jobs into your Pipeline — will draw on your free-plan Mantras, which are limited and refill periodically at no charge.
• Jobs already in your Pipeline keep their unlocked AI features (match score, cover letter, interview prep, power edit) until their one-year window ends.
• Your existing resumes, job application history, and profile data remain intact and accessible.
• Basic features available on the free plan remain accessible.

4.2 Billing

• No charge is ever made automatically — you are only charged when you actively buy a pack.
• A payment receipt and GST invoice are issued for each purchase and remain accessible in your billing history.
• Stopping your purchases never incurs a fee.

4.3 Communications

We will continue to send you essential transactional emails (e.g., account security alerts and purchase receipts). Marketing emails will be stopped on request. If you wish to stop all communications, you may delete your account (see Section 6).

5. Buying Again

You may buy another Mantra pack at any time from the Billing page. Your Mantras are credited immediately upon successful payment, and your previous data — including resumes, application history, and preferences — remains intact and fully accessible. Buying again before your current Mantras expire combines the balances and extends your expiry to the later of the two dates.

Buying again does not restart the 7-day first-purchase refund window described in our Refund Policy if you have already used it; that window applies only to your first Mantra pack purchase.

6. Account Deletion

Simply stopping your purchases is different from deleting your account. If you stop buying, your account and data remain (on the free plan); only future purchases stop — and those only ever happen when you initiate them.

To permanently delete your account and all associated data:

1. If you wish, use any remaining valid Mantras first, or request a refund under our Refund Policy if you are within an eligible window.
2. Contact us at support@applymantra.com with the subject line: "Account Deletion Request – [Your Registered Email]".
3. We will confirm your identity and process the deletion request.
4. Account deletion is irreversible. Once completed, all your data will be permanently removed (subject to legal retention obligations — see Section 7).

7. Data Handling After Closure

7.1 If You Stop Buying (Account Retained)

When you stop buying Mantra packs but keep your account:

• All your data (resumes, application history, profile) remains stored and accessible.
• Data is retained indefinitely as long as your account is active.
• You may delete specific data (e.g., individual resumes) at any time from your account settings.

7.2 Account Deletion

When you request full account deletion:

• Personal data (profile, resumes, application history) is deleted within 90 days of the confirmed deletion request.
• Payment records and GST invoices are retained for 7 years as required by Indian financial regulations.
• Anonymised, aggregated usage data (which cannot identify you) may be retained for analytics.
• Backup copies may persist for up to 30 additional days in encrypted backup systems before being permanently purged.

This data handling is consistent with our Privacy Policy and the Digital Personal Data Protection Act, 2023.

8. Special Cases

8.1 Unused Mantras

We do not provide cash refunds for unused Mantras outside the situations described in our Refund Policy (such as defective or undelivered service, or the 7-day first-purchase window). Unused Mantras simply remain valid until their expiry date — there is no monthly or annual plan to forfeit.

8.2 Promotional or Discounted Packs

Packs purchased under a special promotion or at a discounted rate are subject to the same terms as regular packs. Any future purchase will be at the prevailing price unless a new promotion is available at that time.

8.3 Pausing

There is nothing to pause — because there is no recurring billing, you can stop and resume whenever you like. Your Mantras simply wait in your account until you use them, up to their expiry date.

8.4 Force Majeure

If ApplyMantra is required to suspend its services due to events beyond our reasonable control (including but not limited to natural disasters, government orders, or force majeure events), we will extend the validity of your affected Mantras or provide a pro-rated refund of your unused Mantras for the affected period, consistent with applicable Indian law.

9. Consumer Rights Under Indian Law

Under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, you have the right to:

• Stop using our paid services without penalty for any reason.
• Receive clear and transparent information about pricing and validity before purchase.
• Receive prompt confirmation and receipts for your purchases.
• Not be subjected to automatic renewals or recurring charges without prior notification and your consent — ApplyMantra does not auto-renew or recurrently bill at all.
• File a complaint with the appropriate Consumer Disputes Redressal Commission if you believe your rights have been violated.

We are fully committed to upholding these rights. If you believe any of your rights have been infringed, please contact our Grievance Officer (Section 10) or the National Consumer Helpline at 1800-11-4000 / 14404.

10. Grievance Officer

If you are not satisfied with the handling of your request or any related matters, you may escalate to our Grievance Officer:

11. Contact Us

For questions about stopping your purchases, billing, or this Policy:

This Cancellation Policy was last updated on 16 June 2026. We reserve the right to update this Policy, with changes communicated via email and in-platform notifications.